G-ONE Warranty

G-ONE DIRECT LLC

1. Quality Commitment

The GProtect™️ brand is operated by G-ONE DIRECT LLC.

We are committed to offering high-quality products designed to provide comfort, durability, and long-term performance.

The warranties below reflect our standards for manufacturing quality and customer satisfaction.

2. Warranty for GProtect™️ Mattresses

GProtect™️ Signature and GProtect™️ Performance mattresses are covered by a 10-year commercial warranty from the date of purchase.

This warranty covers exclusively:
defects in manufacturing
abnormal sagging
structural deformations affecting comfort or support

The mattresses are designed to retain their properties under normal conditions of use.

3. Warranty for GProtect™️ Mattress Toppers

GProtect™️ mattress toppers come with a 10-year commercial warranty.

This guarantee covers:

manufacturing defects
abnormal losses of density or resilience

4. Warranty for GProtect™️ Pillows

GProtect™️ pillows come with a 10-year commercial warranty.

This guarantee covers:

manufacturing defects
abnormal deformations

4. Warranty for GProtect™️ Pillows

G-ONE electronic products come with a 3-year commercial warranty from the date of purchase.

This guarantee covers:

manufacturing defects
abnormal electronic malfunctions

For any claim under this guarantee, the product must be returned:

in its original packaging
with all accessories included upon purchase

5. Conditions for Warranty Coverage

The warranties apply only in the following cases:
normal household use of the product
compliance with usage and care instructions
storage of the product in a suitable environment

The warranties do not cover:
normal wear and tear resulting from use
damage caused by misuse
stains, burns, cuts, or accidental damage
any unauthorized modification or repair

6. How to Make a Warranty Claim

For any claim, the customer must:
contact customer service
provide valid proof of purchase
submit supporting evidence (photos, description)

After review, G-ONE DIRECT LLC may, at its sole discretion:
repair the product
replace the product
offer an equivalent solution

7. Limitation of Liability

The warranty is strictly limited to the repair or replacement of the product recognized as defective.

No additional compensation may be claimed, particularly for indirect damages.

8. Statutory Warranties

Independently of the commercial warranties above, the customer also benefits from:
the legal warranty of conformity
the warranty against hidden defects

in accordance with the applicable regulations.

9. 100-Night Commercial Guarantee

In addition to the statutory 14-day right of withdrawal, G-ONE offers a 100-night commercial satisfaction guarantee, applicable exclusively to G Protect products.

This guarantee allows the customer to test the product under real-world conditions.

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If the customer is not satisfied:

He can make a request within a maximum of 100 days of receipt
He must contact customer service to initiate the procedure
He may be asked to donate the product to a recognized charity
Proof of donation may be requested.

After validation of the file, a refund can be made by G-ONE DIRECT LLC.

Conditions of the 100-night guarantee

Optional commercial warranty, reserved for G Protect products
This does not replace the statutory right of withdrawal.
Subject to validation by G-ONE DIRECT LLC
Any abusive request may be refused.

For any questions regarding warranties: contact@g-onedirect.com

G-ONE Warranty

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Conditions of the 100-night guarantee